The first agent system built only for dentists… by dentists.
See the agentsIn 20 minutes we review your practice, your software and the workflows you can automate right away.
- AlfaDocs · OrisLine · XDENT · UNO · ConfiDent
- AI for dental practices
- Dashboard included
DACOS Dashboard
Dental Practice — Today
Trusted by
The real problem
The problem isn't just answering the phone.
Every day in a dental practice, small things happen that feel normal — but over time they cost you time, opportunities and revenue.
Missed calls
A call missed while reception is busy.
Leads gone cold
A lead called back too late.
Cancellations never rescheduled
A patient who cancels and is never rescheduled.
Unconfirmed appointments
An appointment that goes unconfirmed.
Gaps in the calendar
A gap in the calendar that stays empty.
Treatment plans left hanging
A treatment plan left hanging.
Dormant patients
A dormant patient nobody has time to reach.
Reviews never asked for
A positive review never asked for.
Your team already does a lot.
DACOS exists to help them do it better — with fewer repetitive tasks and more control over the practice's workflows.
A real day
A normal dental practice. A normal day.
The same things happen in dental practices every single day. Missed calls, unmanaged cancellations, leads that vanish, treatment plans left hanging. Not out of negligence — for lack of time and tools. Here's how the same day looks with DACOS.
The night before
Calls missed while you're chairside
Call overflowWithout DACOS
Three calls missed while the team is in the operatory. Nobody has time to call back right away. Two of them were new patients. Gone.
With DACOS
DACOS answers on overflow: when reception is busy, it picks up. It captures the reason for the call, handles urgent cases, books appointments. No missed calls.
The sudden cancellation
A patient cancels their hygiene appointment
Cancellation handlingWithout DACOS
A patient sends a message cancelling tomorrow's hygiene visit. Reception sees it, replies 'ok, thanks', and the gap stays in the calendar. Nobody calls back, nobody reschedules.
With DACOS
DACOS detects the cancellation, replies to the patient, asks when they'd like to be contacted, and immediately proposes an alternative date. The calendar gap is flagged and the waiting list is activated.
Early afternoon
The pending treatment plans nobody wants to chase
Pending treatment plansWithout DACOS
You have 23 treatment plans issued in the last 3 months with no response. Reception knows they should be chased, but between the day's urgencies it never happens. They just sit there.
With DACOS
You export the list of pending treatment plans and upload it to DACOS. It calls each one with a calibrated, no-pressure message. It gathers the answers and brings you only the patients ready to decide.
Late afternoon
The dormant patients nobody touches
Dormant patientsWithout DACOS
You have hundreds of patients who haven't been in for over 18 months. You know it. You'd like to call them. But who does it? With what script? When? It never happens.
With DACOS
You export the list from your PMS and upload it to DACOS. It contacts each patient with a natural, personalised message. Anyone who responds positively is flagged for booking. Anyone not interested is removed from the list.
End of day
A gap in tomorrow's calendar
Calendar gapsWithout DACOS
There's a 45-minute gap tomorrow at 10. Reception has already left. Nobody fills it. Tomorrow morning you find out and scramble to patch it.
With DACOS
DACOS spots the gap, activates the waiting list and contacts available patients. Next morning you find a full calendar and a notification: 'Appointment confirmed for 10:00'.
After closing
How did today go?
Feedback & reviewsWithout DACOS
Today's patients have gone home. Nobody follows up. The happy ones don't leave reviews because nobody asks. The unhappy ones tell friends and family — and you never find out.
With DACOS
DACOS messages every patient seen that day: 'How was your visit?' If they're happy, they get a link to leave a Google review or refer a friend. If they're not, an internal alert goes to the practice owner so the complaint is handled before it becomes a problem.
Your reception team doesn't change. What they can get done does.
DACOS doesn't replace your team. It frees them from repetitive work — callbacks, confirmations, follow-ups — so they can focus on welcoming patients, building relationships, and the things only a human does well.
- No missed calls
- A consistently full calendar
- Patients reactivated
- Treatment plans followed up
- Automatic follow-ups
- Reviews collected automatically
- Complaints caught early
The platform
What DACOS is
DACOS is an AI platform built specifically for the front office of dental practices.
It's a communication operating system for the practice: it answers, calls back, confirms, recovers, flags and tracks.
DACOS works alongside your reception team, not instead of it.
With DACOS you can handle
- Automatic callbacks for new leads
- Website widget with callback requests
- Appointment confirmations
- Cancellations and rescheduling
- Dormant patient reactivation
- Pending treatment plan follow-up
- Review requests
- Post-visit follow-up
- A dashboard with outcomes, statistics and activity
- It's not a simple chatbot.
- It's not a generic auto-attendant.
- It's not complicated software to set up.
The know-how behind DACOS
Built on dental phone scripts proven in the field
DACOS didn't come from generic scripts or improvised conversations. The platform uses conversational logic, flows and phone scripting systems developed over years of real experience in the Italian dental front office.
Dr. Simone Stori
Dentist · Entrepreneur · Trainer
Owner of Microdent Dental SPA in Bologna, specialising in dental phone communication, front office management, and applying artificial intelligence to dental practice workflows.
I've listened to tens of thousands of real calls in Italian dental practices. DACOS came out of that experience — and years of training reception teams. Not a generic AI: a system built on the language, the objections and the real rhythms of the dental front office.
- DAIA member · Dental AI Association
- Effective Phone Handling
- Microdent Dental SPA
The scripting systems come from listening to and analysing tens of thousands of hours of real calls, from training sessions with reception teams and clinic managers, and from extensive training work inside Italian dental practices.
Validated scripts for
- First-visit handling
- Urgent and out-of-hours requests
- Cancellations and rescheduling
- Recalls and reminders
- Dormant patients
- Pending treatment plans
- Objections and pushback
- Review requests
- Post-visit follow-up
That's the real value: combining advanced AI technology with genuine dental front office expertise — turning years of experience, scripts and protocols into an operating system the practice can use every single day.
Key differentiator
Integrated with your practice management software
What really sets DACOS apart is that it doesn't just talk to patients — it can work on your practice's real data.
Where your practice management software allows it, DACOS can connect to your calendar and operational data to automate tasks that normally take time, attention and manual work from the front desk.
Supported systems
Native integration with the leading Italian dental software.
Official AlfaDocs partner
Official partner
DACOS is an official AlfaDocs partner: the integration is ready and is switched on during onboarding, with no custom development.
We have developed in-house systems that let us integrate even with closed, server-based practice management software such as OrisLine.
Check your softwareHow it works
Not just AI. Communication, calendar and data in one system.
Speaks
Answers calls, follows up on leads, converses with patients, gathers information and handles simple requests.
Reads
Where possible, it reads the calendar, availability, confirmations, patients, lists and operational data from your PMS or other structured sources.
Acts
Books, updates, flags, creates tasks, triggers callbacks, fills calendar gaps and brings it all into the dashboard.
The voice technology
A voice that sounds like a real person.
The difference between an AI that works and one that annoys people is usually the voice. DACOS is built on state-of-the-art voice technology: instant response, natural sound, and the ability to fully customise the voice that answers your patients.
Near-zero latency
Responds in under 500ms
When a patient speaks, DACOS answers in under half a second. No awkward pause, no strange silence. The conversation flows naturally, exactly like it would with a person.
< 500msresponse time
Professional quality
Natural voices, not robotic
DACOS doesn't sound like a 1990s switchboard. The voices are warm, fluid and professional — built to put the patient at ease from the start of the call.
HDnatural voice
Pick your practice's tone
Customisable voice
You can choose from several available voices and match the tone to your practice's personality: more formal, warmer, more direct. The voice is part of your brand identity.
Multivoices available
Advanced training
Clone your receptionist's voice
Want DACOS to speak with the voice of your long-standing receptionist? It's possible. Through a dedicated training process, the AI's voice can be modelled on a real one — for complete continuity with your practice's identity.
Customvoice cloning
Why latency matters
Latency is the time between a patient finishing their sentence and the AI responding. If that gap is long — even just 2-3 seconds — the conversation sounds strange, the patient feels uncomfortable, and often hangs up.
DACOS responds in under 500 milliseconds — the same as a real person. The patient notices no difference from speaking with reception.
Generic AI — high latency
⏳ 2-4 sec
The patient thinks the line has dropped. They often hang up.
DACOS — ultra-low latency
<0.5s
The conversation flows. The patient notices no difference.
In practice, what changes for your patients?
- The patient doesn't notice the pause — the conversation flows
- No 'processing...' or uncomfortable silence
- Works on ordinary phone lines too, not just VoIP
- Audio quality is optimised for noisy environments (busy practices)
Voice cloning — how it works
Want DACOS to speak with your receptionist's voice? A few minutes of recorded audio is enough. Our team handles the training, and within days DACOS answers in a voice identical to the one your patients already know.
Available on request · Guided by the DACOS team
Real recordings
Hear DACOS in action.
Not simulations, not staged demos. These are real calls handled by DACOS — inbound and outbound — with real patients and leads.
Real calls — not actors
INBOUND · Appointment confirmation
0:28A patient calls to confirm
A patient calls the practice to confirm their appointment. DACOS answers, checks the calendar and handles the confirmation — without tying up reception.
- Instant answer
- Calendar lookup
- Automatic confirmation
0:000:28OUTBOUND · Meta lead — Implants
4:13Calling back a dental implant lead
A lead arrives from a Meta campaign about dental implants. DACOS calls back within 60 seconds, qualifies the interest, gathers the details and proposes an appointment.
- Callback <60s
- Lead qualification
- Books the appointment
0:004:13OUTBOUND · Meta lead — Paediatric dentistry
1:44Calling back a children's dentistry lead
A parent filled in a form from a Meta campaign for children's dentistry. DACOS calls back, gathers the child's needs and books a first visit.
- Callback <60s
- Empathetic tone
- First visit booked
0:001:44
Recordings are shared with the consent of the participants for demonstration purposes.
The modules
What DACOS can do for your practice
You don't have to switch everything on. Start with the modules that matter most to your practice and add more over time.
- Inbound
AI phone answering
DACOS can answer when the practice can't: out of hours, at weekends, during call peaks, or when reception is busy. It can gather information, answer simple questions, recognise patients already in the database, and flag requests that need a human.
- Leads
Instant callbacks for new leads
When a prospective patient fills in a form from your site, a landing page or a marketing campaign, DACOS can call them back within seconds. A hot lead called immediately is far more likely to become an appointment.
- Website
Website widget with callback
A widget on the practice website lets patients ask to be called back. DACOS captures the request and triggers the callback flow straight away.
- Confirmations
Automatic appointment confirmation
DACOS can follow an orderly confirmation flow: email, WhatsApp or SMS, an AI call if the patient doesn't respond, and the outcome logged in the dashboard. Where the PMS is integrated, it can update the confirmation status automatically too.
- Cancellations
Cancellations and rescheduling
When a patient cancels, DACOS can try to reschedule with simple, guided questions. If the patient doesn't want to book right away, they can be added to a future callback so they don't disappear.
- Calendar
Smart calendar filling
With PMS integration, DACOS can help spot gaps in the calendar and trigger recovery flows from waiting lists, recalls, dormant patients or treatments due to be rescheduled.
- Recall
Dormant patient reactivation
DACOS can work from lists uploaded by the practice and contact patients who haven't been back in months or years, with a gentle, non-pushy script. The goal is to reopen the relationship.
- Treatment plans
Pending treatment plan follow-up
DACOS can re-contact patients with treatment plans that haven't been accepted yet, find out whether they're still interested, capture their concerns and offer a callback with the clinic manager or the team.
- Reputation
Reviews and customer care
After a visit, DACOS can ask how it went. If the sentiment is positive it can send a review request. If a problem emerges, it opens an internal ticket instead of asking for a review.
- Analytics
Dashboard and statistics
Everything is tracked: calls, leads, outcomes, appointments, confirmations, patients to call back, calendar gaps and module activity. The owner and clinic manager get a clearer view of the front office.
Simple setup
How DACOS gets switched on
We designed DACOS to be simple even for practices that aren't very technical.
We analyse the practice
During the initial consultation we work out what's weighing you down most: missed calls, leads, confirmations, recalls, dormant patients, pending treatment plans or an inefficient calendar.
We check your software
We check whether your practice management software is already integrable, whether it offers APIs, or whether it's better to start with CSV, Google Sheets or alternative flows.
We build the knowledge base
DACOS is trained on your practice's information: website, opening hours, services, booking rules, first-visit process, tone of voice, FAQs and approved scripts.
We switch on the right modules
You don't have to start with everything. We pick only the modules best suited to your practice: inbound, leads, confirmations, widget, reviews, recalls, reactivation or dashboard.
We test, then go live
Before activation we test calls, responses, scripts, flows and the dashboard. DACOS goes live only once it's consistent with your practice's style.
Dashboard included
A dashboard that tells you what's actually happening
Every DACOS activity is tracked in real time. Calls, leads, confirmations, hygiene recalls and campaigns — all on one screen.
Overview
The general view: calls handled, hot leads, recent activity and the live queue.
- 125
- Calls handled
- 86%
- Response rate
- 31
- HOT leads
- 18
- Appointments booked
Hygiene recalls
Confirmations and hygiene recall management: status per patient, reminders sent and reschedules.
- 104
- Appointments
- 54
- Confirmed
- 31
- Pending
- 9
- To reschedule
The dashboard also includes:
- Call history with outcomes
- Active outbound campaigns
- Patients to call back
- Tickets and urgent cases
- Credit usage
- Chair utilisation
The owner always has visibility — without having to ask reception how the day went.
Clear boundaries
Yes to AI. But with clear limits.
DACOS is a tool for communication, organisation and operational automation.
What DACOS doesn't do
- It doesn't diagnose.
- It doesn't interpret reports.
- It doesn't prescribe.
- It doesn't recommend treatment.
- It doesn't replace the dentist, the hygienist or the team.
What DACOS does
- Acts as a communication and operational organisation tool
- Flags or hands the conversation to the team when needed
- Answers only with information approved in the knowledge base
- Handles simple, non-clinical requests
Transparency
DACOS introduces itself as the practice's virtual assistant. Communication with the patient is always transparent.
Privacy
The system is designed with attention to security, data handling and applicable regulations. The specific configuration is assessed during setup.
Security and privacy
Your patients' data is safe.
In a dental practice, patient data is sensitive by definition. DACOS was designed with privacy at the centre, not bolted on afterwards.
- GDPR compliant
- EU AI Act ready
- 100% EU data
- DPA included
GDPR and Italian law compliant
DACOS fully complies with the European General Data Protection Regulation (GDPR) and current Italian law. A Data Processing Agreement (DPA) is signed with the practice before activation.
Data stored and processed in Europe
All data transmitted and handled by DACOS — including call recordings and patient information — is stored on infrastructure located in Europe. No data is transferred outside the EU.
Patient data is never used to train the AI
DACOS does not use your practice's conversations, recordings or patient data to train its AI models. Your data is yours and stays that way.
Active security measures
- End-to-end encryption on all communications
- Data access limited to authorised personnel
- Complete audit log of every interaction
- Data deletion on request at any time
- No sharing with third parties without explicit consent
- Secure backups with configurable retention policy
Certifications and compliance
DACOS operates in compliance with the GDPR, Italian personal data protection law and EU AI Act requirements. The DPA (Data Processing Agreement) is included in every service contract.
Who it's for
Who DACOS is built for
DACOS is built for dental practices that want to introduce AI in a practical way, without making life complicated.
It's especially useful if your practice
- Receives a lot of calls
- Misses calls out of hours or at peak times
- Runs marketing campaigns
- Gets leads from the website, Meta or landing pages
- Has an overloaded reception team
- Wants better confirmations and recalls
- Has dormant patients to win back
- Wants to follow up on pending treatment plans
- Wants clearer statistics on the calendar and front office
- Wants to automate without losing human control
You don't need to be a high-tech practice.
You just need to want to work better.
Book a free consultationUse cases
Practical examples
Real situations that happen in dental practices every day. Here's how DACOS handles them.
- Inbound
An out-of-hours call
A patient calls at 8:30pm. DACOS answers, captures the request, works out whether it's a simple question or a possible emergency, and starts the right flow.
- Leads
A lead from a marketing campaign
A new lead fills in a form. DACOS calls back almost immediately, gathers the key details and tries to book an appointment or a callback.
- Confirmations
An appointment to confirm
DACOS follows the email, WhatsApp/SMS and AI call flow. If the PMS is integrated, it can update the confirmation status automatically.
- Calendar
A gap in the calendar
A cancellation frees a slot. DACOS can help identify patients to call from the waiting list, recalls or dormant patients to fill the gap.
- Treatment plans
A pending treatment plan
A patient has had their visit but hasn't decided yet. DACOS can follow up, find out whether they're still interested, and offer a conversation with the team.
ROI calculator
See how much revenue you're leaving on the table.
Enter your practice's numbers and see how much DACOS could recover — from missed calls to pending treatment plans, all the way to patients who haven't been back in months.
Call data
Average number of calls your practice receives on a working day
With DACOS you could recover:
€13,200
88 appointments/month
- Missed calls/day
- 10
- Recoverable appointments/day
- 4
Estimates based on Italian dental market averages. Adjust the numbers for a more accurate estimate.
Plans and pricing
Pick the right plan for your practice
Every plan includes setup, initial configuration and launch support. Usage is billed at €0.50/minute to the practice.
Starter
one-off · setup and configuration included
To get started with inbound AI
What's included
- Inbound (answers calls)
- Email (confirmations and follow-ups)
- Outbound (calls leads back)
- Pending treatment plan follow-up
- Dormant patient reactivation
- Hygiene recalls
- Reviews and referrals
- AI Manager
Book a free consultation →
Ideal for practices that want to handle incoming calls and email confirmations better.
Growth
one-off · setup and configuration included
For practices that want to grow
What's included
- Inbound (answers calls)
- Email (confirmations and follow-ups)
- Outbound via chatbot
- Pending treatment plan follow-up
- Dormant patient reactivation
- Hygiene recalls
- Reviews and referrals
- AI Manager
Book a free consultation →
Adds WhatsApp and chatbot-driven outbound to re-contact leads and patients automatically.
Pro
one-off · setup and configuration included
The complete system
What's included
- Inbound (answers calls)
- Email (confirmations and follow-ups)
- Full voice outbound
- Pending treatment plan follow-up
- Dormant patient reactivation
- Hygiene recalls
- Reviews and referrals
- AI Manager
Book a free consultation →
Everything included: full voice outbound, patient reactivation, hygiene recalls, reviews and AI Manager.
Usage cost: €0.50/minute
Every minute of conversation handled by DACOS (inbound or outbound) is billed at €0.50/min. WhatsApp: €0.10 per message. No fixed monthly fee — you only pay for what you use.
Available add-ons
Available on Starter and Growth as one-off extensions. Already included in the Pro plan.
- Appointment confirmations
- Reviews / post-visit
- WhatsApp integration
- Custom / cloned voice
Not sure which plan is right for you?
In 20 minutes we review your practice and current workflows and tell you exactly where to start.
Book a free consultation →Free consultation
Book a free consultation
Not every practice needs the same features. That's why the first step isn't buying software — it's a short consultation. 20 minutes, no commitment.
During the consultation we look at
- Your practice management software and how you use it
- How you manage the calendar and confirmations
- How many calls you get and how many you miss
- How leads arrive and how you follow up
- Which tasks weigh most on reception
- Which workflows can be automated right away
- Which DACOS modules make most sense for you
- Where it's best to start
By the end you'll know whether DACOS can help and which module to start with.
Designed for practice owners, clinic managers and reception leads.
If the calendar doesn't load, you can book directly on Cal.com Book on Cal.com
FAQ
Frequently asked questions
Does DACOS replace the reception team?
No. DACOS supports reception with repetitive tasks, missed calls, leads, confirmations and communication flows. Anything that needs a person is flagged or transferred to the team.
Does the patient know they're talking to an AI?
Yes. Communication must be transparent. DACOS introduces itself as the practice's virtual assistant. The voice is natural and low-latency, but the system never pretends to be a real person.
Can DACOS answer clinical questions?
No. DACOS only answers with approved, non-diagnostic information from the practice's knowledge base. It doesn't diagnose and doesn't give personalised treatment advice.
Does it work out of hours?
Yes. It can operate out of hours, at weekends, or on overflow when the team can't answer. It's one of the most valued use cases: no more leads lost overnight or on holidays.
Is it suitable for small practices?
Yes, but it depends on your needs. A small practice can start with phone answering, the widget or lead callbacks. A larger practice can activate advanced modules like confirmations, recalls, dormant patient reactivation and the management dashboard.
Still have questions?
In the free consultation we answer everything and look at your specific situation together.
Book a free consultationDACOS
Your front office can work better. Without hiring anyone new.
DACOS helps your practice answer, follow up, confirm, win patients back and work better with your calendar and management software.
- Answers calls
- Calls new leads back
- Confirms appointments
- Reactivates dormant patients
- Integrates with your PMS
We'll show you practical examples and work out the best starting point for your practice together.